Terms & Conditions

These Terms and Conditions apply to all purchases made through the website of Mark & Emily Toronto, located at , and reachable via info@markemilytoronto.com.
By accessing or purchasing from our website, you agree to be bound by these Terms and Conditions.

1. Applicability

By placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.
Mark & Emily Toronto reserves the right to update or modify these terms at any time, and it is your responsibility to review them periodically.

2. Product Information

We make every effort to ensure that all product descriptions, prices, and images on our website are accurate and up to date.
However, minor discrepancies may occur, such as variations in color or size due to lighting or manufacturing differences.
In the event of typographical errors, inaccuracies, or omissions, Mark & Emily Toronto reserves the right to correct them without prior notice.

3. Orders and Payments

Orders will be processed only after full payment has been received.
Available payment methods may vary by country and region, and it is the customer’s responsibility to check which options apply to their location.

All payments are processed securely through our trusted payment partners.
Mark & Emily Toronto is not responsible for delays caused by payment verification issues.

4. Processing and Delivery

  • Order Processing Time: 1–3 business days

  • Shipping Time: 3–7 business days (depending on destination)

  • Shipping Origin: Directly from our verified supplier in China

Please note that during peak seasons or holidays, processing and shipping times may be slightly longer.
Mark & Emily Toronto works exclusively with reliable logistics partners to ensure timely and safe delivery.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

5. Returns and Cancellations

Please refer to our Return Policy for detailed information regarding returns, cancellations, and refunds.
Returns are accepted only under the terms and conditions described in that policy.

6. Liability

Mark & Emily Toronto is not responsible for any loss, delay, or damage once the package has been marked as delivered by the carrier.
Customers are responsible for ensuring the accuracy of their shipping address at the time of purchase.
If an incorrect or incomplete address is provided, we cannot be held liable for undelivered or lost parcels.

7. Intellectual Property

All content on our website—including but not limited to text, photos, logos, product images, and design elements—is the exclusive property of Mark & Emily Toronto.
This material may not be copied, reproduced, distributed, or used for any commercial purpose without prior written permission from us.

8. Complaints Procedure

If you experience any issues with your order or our services, please contact us in writing at info@markemilytoronto.com.
We aim to respond to all complaints within five (5) business days and will do our best to resolve the matter promptly and fairly.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Netherlands.
In the event of a dispute, both parties agree to submit to the exclusive jurisdiction of the competent Dutch courts.

Contact Information

Company Name: Mark & Emily Toronto
Email: info@markemilytoronto.com