Shipping & Delivery Policy

 

At Mark & Emily Toronto, we are committed to delivering your order as quickly and accurately as possible.
This document provides detailed information about our shipping and delivery policy.

Order Processing Time

All orders are processed within 1 to 3 business days after payment has been received.
Once your order has been shipped, you will receive an email confirmation with your tracking number so you can follow your package’s journey in real time.

Estimated Delivery Time

The average delivery time is between 3 to 7 business days, depending on your location.
Please note that delivery times may vary due to factors beyond our control, such as:

  • Peak shopping seasons (e.g., holidays or promotions)

  • Customs clearance procedures

  • Local courier delays

We always do our best to ensure that your package arrives as quickly as possible.

Shipping Method and Origin

All orders are shipped directly from our trusted supplier in China.
Because of this, customs fees or import duties may apply depending on your country’s regulations. These costs are the responsibility of the customer.

We partner with reputable global logistics providers to ensure safe and reliable delivery worldwide.

Shipping Costs

Shipping fees are calculated at checkout and depend on:

  • The total weight of your order

  • The destination country

  • The selected shipping method

All costs will be clearly displayed before you finalize your purchase — there are no hidden fees.

Responsibility During Shipment

  • Once the tracking information shows that your package has been delivered, responsibility transfers to the customer.

  • Please double-check your shipping address carefully when placing your order.

  • Address corrections or changes must be reported to us within 24 hours of ordering.

Mark & Emily Toronto cannot be held responsible for delays, lost parcels, or misdeliveries caused by incorrect or incomplete address details.

Contact Information

If you have any questions or concerns about shipping or delivery, please reach out to our support team:

Company Name: Mark & Emily Toronto
Email: info@markemilytoronto.com

Our customer service team is always happy to assist you and ensure a smooth delivery experience.